Dealership needs outside approval for warranty repairs?

[Brian00GTS]

I took my Celi in today to the dealership to take care of the broken lift bolt and the 4th gear synchro(which hasn't been working right for a while), and was told after they had it for five hours that a rep from the warranty company had to come out to determine whether they were going to fix it or not! And it would be end of business tomorrow before they got there...another day without the car, ugh :( Has anyone had these type of problems fixed before under the drivetrain warranty, and if so, any suggestions for when the appraiser comes tomorrow?

[xtccrush]

I actually heard someone say before that they had to get a warranty rep for something similiar. But they didn't buy it directly from toyota. It was another dealership.

[Brian00GTS]

Yeah, this was the extended Toyota Certified 100k warranty that came with the car when I got it. I meant powertrain :) It's been a long day, haha.