z6joker9
03-27-2002, 07:43 PM
Check this one to get the background info
http://newcelica.org/forums/showthread.php?s=&threadid=14935
I decieded to start a new one here, because it was getting long and i figured it doesn't belong in aftermarket mods.
I went to the dealer today. They were still pulling the BS about my exhaust valve was blown, that's the reason i have no compression, and they wont cover it because it says on my 100k extended warrenty that it's not covered because it's under normal wear and tear. However i asked them to show me where it stated the same thing in the basic 60k powertrain warrenty, which of course they could not do.
They still insisted on $1200 to rip it open and fix it. So i called Toyota of America(1-800-331-4331 for anyone who may also need it) and told them the situation. They spent a good 45 minutes on the phone with me, and finally asked to speak with the service manager.
As it turns out, they never opened up the block to look at the exhaust valve. They were guessing so they have NO idea what broke, and whether or not it's covered. They were just guessing so now they say they'll have to open it up completely and diagnose the problem, and if it's covered then everythings covered, if not it'll cost around 1200 to fix, or $900 to just put it back together and give it back to me(diaganostic fee)
Toyota of america talked to me again and said the dealership is going to be investigated and the dealer will get some info in the morning, of which will let them know they have three business days to get in touch with me about this. If I dont get a call by Monday, I am to call Toyota USA back and give them my case number, and let them know.
So what should i do? I atleast got to the point of where I have a chance of them covering it under warrenty. Now i have to deciede whether i should risk it, let them open it up and see what they'll blame the problem on and whether it's covered, or just say no and figure out something else to do to it.
If they do open it up, i guess i have the chance that's it's covered. If they say it's not, then i could always argue that right? I mean everything in there should be covered, and i dont have any big mods that would cause this kinda problem(intake, aem alt pulley, and TRD exhaust, powerchip not installed right now and never tuned). I know they'll play the "aftermarket mods void warrenty" card, because they've already said that. Anyone got the info about that being illegal?
Any help, advice, or input would be greatly appreciated.
http://newcelica.org/forums/showthread.php?s=&threadid=14935
I decieded to start a new one here, because it was getting long and i figured it doesn't belong in aftermarket mods.
I went to the dealer today. They were still pulling the BS about my exhaust valve was blown, that's the reason i have no compression, and they wont cover it because it says on my 100k extended warrenty that it's not covered because it's under normal wear and tear. However i asked them to show me where it stated the same thing in the basic 60k powertrain warrenty, which of course they could not do.
They still insisted on $1200 to rip it open and fix it. So i called Toyota of America(1-800-331-4331 for anyone who may also need it) and told them the situation. They spent a good 45 minutes on the phone with me, and finally asked to speak with the service manager.
As it turns out, they never opened up the block to look at the exhaust valve. They were guessing so they have NO idea what broke, and whether or not it's covered. They were just guessing so now they say they'll have to open it up completely and diagnose the problem, and if it's covered then everythings covered, if not it'll cost around 1200 to fix, or $900 to just put it back together and give it back to me(diaganostic fee)
Toyota of america talked to me again and said the dealership is going to be investigated and the dealer will get some info in the morning, of which will let them know they have three business days to get in touch with me about this. If I dont get a call by Monday, I am to call Toyota USA back and give them my case number, and let them know.
So what should i do? I atleast got to the point of where I have a chance of them covering it under warrenty. Now i have to deciede whether i should risk it, let them open it up and see what they'll blame the problem on and whether it's covered, or just say no and figure out something else to do to it.
If they do open it up, i guess i have the chance that's it's covered. If they say it's not, then i could always argue that right? I mean everything in there should be covered, and i dont have any big mods that would cause this kinda problem(intake, aem alt pulley, and TRD exhaust, powerchip not installed right now and never tuned). I know they'll play the "aftermarket mods void warrenty" card, because they've already said that. Anyone got the info about that being illegal?
Any help, advice, or input would be greatly appreciated.