C2 Turbo kits going bad? [Archive]

Honda Ghandi

04-18-2005, 04:31 PM

I am installing a C2 kit in an 03 celica and after about 20 minutes of running it would no longer boost. It turns out a small piece of metal has broken off the inside of the manifold and has gone through the turbo. I talked to the owner of the car and he says that C2 already knows about this problem? WTF? why isnt there a warning in the directions or a big fat warning inside the box? Anyway Now the owner of the car cannot get a hold of the retailer of the kit for a warranty turbo replacement. I was wondering if anyone else has had this problem and who I can talk to about getting this turbo warrantied. It has been my shop taking up space for about a week now and Im sure the customer wants his car back soon.

Oh BTW. This turbo is a ball bearing turbo that cannot be rebuilt by most turbo supliers, The wheels and shaft is not available seperatly from Garrett so the entire center section needs to be replaced for about $800. That is why I need to get a hold of someone at C2 to get this fixed.

Honda Ghandi

04-18-2005, 04:32 PM

pics.....

http://tobi.clubrsx.com/1.jpg
http://tobi.clubrsx.com/2.jpg
http://tobi.clubrsx.com/3.jpg
http://tobi.clubrsx.com/4.jpg
http://tobi.clubrsx.com/5.jpg

rogergts

04-18-2005, 05:52 PM

That sux. PM C2Gas, i'm sure he can work things out with you.

mtskibum16

04-18-2005, 05:54 PM

I'm sure Gas will be on here to take care of this. The problem has been posted on the boards and it is also easy to see had it been inspected before installation. I think that C2 needs to leave this peice out for future production.

silver2zz

04-18-2005, 05:56 PM

i thought they solved that problem already,

Boosted2.0

04-18-2005, 07:34 PM

Bah that sucks bro - my condolences.

And yeah that is the major downside to ballbearing turbos - totally non rebuildable.

Asha'man

04-18-2005, 11:06 PM

I'm pretty sure that gas will take care of this and support his customer. That's what he aleays did in the past. So what?

**** happens and problems can always occur on such a kit.

c2gas

04-18-2005, 11:10 PM

We are here and also reachable on emails at sales@c2power.com
. We had 4 headres went out w/o prper welding of that piece. After it happened to the first costumer we had sent a WARNING out by email to remove that piece. As we have no other chance to reach the costumers we did as we could. Please email us at the adress above and let us know your costumers name and email adress and we can check on it. Yes I think after a warning its should not be a warranty issue, BUT I am sure we would work out something to solve it.

Smaay

04-18-2005, 11:12 PM

Originally posted by Boosted2.0

And yeah that is the major downside to ballbearing turbos - totally non rebuildable.

i wouldnt say that...Innovative turbo in Simi Valley was able to rebuild my VF23 that XS destroyed...

Boosted2.0

04-19-2005, 12:08 AM

Originally posted by Smaay
i wouldnt say that...Innovative turbo in Simi Valley was able to rebuild my VF23 that XS destroyed...

I dunno about the VF turbos, but Garret says the GT series can't be.

Immo

04-19-2005, 12:46 AM

Don't go badmouthing when you haven't even talked to c2power. They are extremely busy but will always reply in a timely manner.

They are known for their perfect customer service and are always reasonable.

c2gas

04-19-2005, 01:43 AM

soceur says: agrees with Immo. Dude i understand the problem, but until u actually tried to get ahold of someone at c2power, your sensless bashing isnt aprreciated. i think the way u worded this thread was a little harsh. I see with 7 post and a date of joining in April, u have no clue of the customer service this company provides to the customer. Who cares if the place where u got it from was contacted, u should have known better that they wouldnt warranty the kit....there just a distributor.
I guess what im trying to say is imangine youre a company owner with an impeccable record, its like a slap in the face when u wake up a see a post like this expecially if u know u take care of your customers.

c2gas

04-19-2005, 02:32 AM

soceur says:
here is a email covo:
I am sorry, that piece on the Turbo exhaust did fell in, I am the cousin of the guy who has the celica, he read the email that you guys sent, and he thought the part that it suppose to fall is a filter or some kind, not a piece of metal that will fall of that easy, and he didn't know, but anyways, if that piece is going to damage the turbo, why is it on there??????! now he needs a new turbo.

and gas response:
Hy,
I am very sad to hear that the problem could happen. That piece was there for a reason but not was welded as a company worker did not do it right. This was the reason we emailed all those costumers that have those headers to not to have that problem happen. After the warning we can not take responsibility for the demage, but as a celica owner and a person I feel bad for the situation and personally looking forward to help somehow to make it not hurt that much. Please let me know if you find allready a solution or not, and I can come up with my suggestion.
Gas
PLEASE as it is as I said a personal action from me contact me at gaspar.kovacs@c2power.com
this was on the 16 of April and no reply has been sent back! I know the solution gas was going to offer and it was a very nice gesture on his part, far more than i could say other companies would have done especially since a warning email about the part was sent out. How can a company be liable for incompetence on the user. If the guy in this situation wasnt sure he should have emailed to confirm he had done was needd to do. Yes it shouldnt have had to be like this, but things happen sometime and Gas took action to resolve the issue. Your lack of doing what was suppose to be done to prevent this, your lack of replying back to last email, and your tuners need to involve the situation on the forum has put this case on edge.

Bing

04-19-2005, 02:49 AM

Soceur, you should really be saying this from your own account. This might confuse him and this whole "soceur says" thing makes you look like c2gas is a damn schizo :P

Anyways, I think we've tried to contact your customer but he hasn't replied yet. We are trying to find a solution with him now that all of this happened.

We did contact our customers and warned them about it and instructed him what to do in order to avoid this problem.

marky

04-19-2005, 03:55 AM

Originally posted by Bing
...and this whole "soceur says" thing makes you look like c2gas is a damn schizo :P

:gap: :rofl: :gap: :rofl:

GT-Skid

04-19-2005, 04:15 AM

Yeah you will have no worries the guys at C2 are great to deal with. They will take care of you.

As stated they did senda warning out as i got a PM from Bing stating to remove the air splitter in the header...

Good liuck with it

DanVVTL-i

04-19-2005, 05:50 AM

Originally posted by Boosted2.0
I dunno about the VF turbos, but Garret says the GT series can't be.

We had that same situation once also with a Garret GT bb turbo no replacing had to go with a new one.

Dan

J5ISALIVE

04-19-2005, 06:13 AM

so the company isn't liable cause the sent an e-mail? sweet so the next time i plan to be speeding i will send an e-mail to the police and tell them so i am not liable for the ticket....

unless a phone call was made to the customer, C2 is liable theres no way around it. you don't even know if he read the e-mail prior to installing the kit.

thats how i see it atleast...i'm sure it will all be resloved and everyone will be happy.

John

emotart

04-19-2005, 08:08 AM

^ word

Honda Ghandi

04-19-2005, 08:27 AM

The wording of the first post is supposed to be a bit harsh its not a bash post. I am only the installing pary on this deal. The customer has been trying to reach C2 for a few days with no response. Meanwhile I have a shop to run and I cannot have a car sitting on my rack for a week with no movement. This thread has two purposes, 1: to get C2's attention on the matter and get it resolved. 2: To open up a dialog so that future installers can avoid this costly situation.

I had already installed the kit and it had already broken before the e-mail was received (about the poor craftsmanship) by me. So I have a hard time seeing my responsibility in this. Not to mention the 3 e-mails I traded back and forth with the guys at C2 on the 12th made no mention of this problem when I was asking questions about the install.

I too run a business and know how to treat my customers. At first I, being the third party, decided to stay out of it. But since my customer is young and less experienced at this sort of thing he basically gave up and was ready to scrap the project and sell the kit or just eat **** and buy a brand new turbo. So here I am trying to help out.

So heres the deal. Call me at the shop or email me or pm me or whatever. I need to get my customer (and yours) taken care of. When everyone is happy I will come back on here and sing your praises and everyone will be content again.

Shop (mountain standard time 9am-6 pm) 720-974-0888
E-mail tobi@clubrsx.com

Immo

04-19-2005, 10:18 AM

Immo says: I really think you should use a different tone and work together with c2power to work this situation out.

From here on I will stay out but the guys at c2power do NOT deserve to be treated like this..

Bing

04-19-2005, 10:52 AM

Honda Ghandi,

Like I said, we already contacted the customer and offered him a solution to it but haven't got a reply yet.
We would like to resolve the issue and this thread wasn't even needed, since we were already working on the case.

We have never said it's your responsibility that the air splitter fell into the turbine wheel and the turbo got damaged, but we would like to address that we've warned our customers and instructed him on how to avoid these scenario's.
As you might have read in kdash his email, the customer read the email but ignored our warning because he thought it had something to do with the air filter.

Besides this whole issue, we would like to solve this issue with our customer and don't tell us that we don't respond to our complaints, because we really care for our customers.
Therefor C2power will not deal with this issue on this board to avoid bandwagons.

Thank you for your understanding.

evensen007

04-19-2005, 10:59 AM

Originally posted by J5ISALIVE
so the company isn't liable cause the sent an e-mail? sweet so the next time i plan to be speeding i will send an e-mail to the police and tell them so i am not liable for the ticket....

unless a phone call was made to the customer, C2 is liable theres no way around it. you don't even know if he read the e-mail prior to installing the kit.

thats how i see it atleast...i'm sure it will all be resloved and everyone will be happy.

John

Originally posted by emotart
^ word

mtskibum16

04-19-2005, 01:05 PM

Originally posted by J5ISALIVE
so the company isn't liable cause the sent an e-mail? sweet so the next time i plan to be speeding i will send an e-mail to the police and tell them so i am not liable for the ticket....
I feel stupid after reading that! That makes no sense.....

Originally posted by J5ISALIVE
unless a phone call was made to the customer, C2 is liable theres no way around it. you don't even know if he read the e-mail prior to installing the kit.
So why is a phone call an appropriate way to contact someone and not email? I would prefer and email over a phone call and I would have alot better chance of being reachd by email. The customer was aware of the problem and ignored it.....

emotart

04-19-2005, 01:21 PM

If you want to make sure people know about something like that you should cover your own butt by sending a certified letter to all the people that orderd the kit.... That way both parties know 100%... email can be deleted , filled as spam, not accessed because of password issuses or other...well that is how i would do it atleast....i do understand both sides...

Asha'man

04-19-2005, 01:50 PM

Seems like you're on a good way to solve that issue in a good manner together.

Sometimes people just need to find each other. Best wishes for all parties!

c2gas

04-19-2005, 03:08 PM

c2gas says (lol):
1. We try our best to produce a good kit, but we are ppl and work with ppl so problems can happen.
2. If we make mistakes we will try to avoid future expenses on our and on the costumer side as well.
3. We contact the costumers on the information, adresses what we have from them on the fastest way.
4. Even if the problem gone thru we are not hiding and respond as fast as we can.
5. We are in Europe but most of our clients are in the US so it is allways a good question how to solve it fast and cost effective.
6. IN situations like as happened where the responsibilty is not a 100% fact we are open to work out the best SOLUTION for both parties
7. We allready worked out a plan like 7 days ago and waited on a respose. I am out to the US tomorrow but Bing is allways reachable to work out the plan with you guys.
8. I am personally really sorry for the situation but please be flexible on your side as well so it hurts the less for both sides. We are not a company who lets costumers down.
Gas

mtskibum16

04-19-2005, 03:12 PM

Originally posted by emotart
If you want to make sure people know about something like that you should cover your own butt by sending a certified letter to all the people that orderd the kit.... That way both parties know 100%... email can be deleted , filled as spam, not accessed because of password issuses or other...well that is how i would do it atleast....i do understand both sides...
Email is recieved much faster than an overseas letter and a letter can also be lost in the mail. When an urgent message is needed it doesn't make sense to send a letter that could take weeks to arrive.

cool2miketlu

04-19-2005, 05:09 PM

We live and learn. This email did not work this time. If there is an important message for customers please use the helpful instruments in outlook express like:
1. click that priority icon to mark the email important.
2. choose request a read receipt from the receipient of email (in options menu) so everyone you sent out should have a read receipt or else sender (c2power) will keep sending same email out every other day for like 2 weeks.
3. highlight all important part of the email, and ask them to email back if there is any question. Fail to email back for advice and this specific problem happens after they were warned and enough time have passed (30 days), C2Power will not cover this in warranty. All this in red so customer will know this is very important thing to take care off.

mtskibum16

04-19-2005, 06:11 PM

Good tips^^^^^

King Torq

04-20-2005, 05:51 AM

Originally posted by c2gas After the warning we can not take responsibility for the demage, [/B] i don't buy this. All you really did while warning him was admit the part was faulty and open yourself up to total responsibility-

Originally posted by c2gas but as a celica owner and a person I feel bad for the situation and personally looking forward to help somehow [/B] should have offered a new turbo here, not play vague or ambiguious

Originally posted by c2gas 6. IN situations like as happened where the responsibilty is not a 100% fact we are open to work out the best SOLUTION for both parties[/B] 99%-1%? your warning would suggest otherwise dont you think?

not to be an attack dog, but common, you guys are supposed to be acess in customer service, and if i got those emails mentioned above, i would be fuming madd at the apparant dodge of responsibility. I would think if you did right by him, you would offer a new turbo (here on the net) and expect his mailed back to you or get a core charge on his CC (at a big reduced rate for the broken turbo). But thats just me-

Immo

04-20-2005, 06:53 AM

I suggest to leave this to c2power to solve and not turn this into some kind of bashing thread.

Gaspar ans Bing always do their best to fix a problem and do NOT deserve to be treated like this..

soceur

04-20-2005, 07:52 AM

Originally posted by King Torq
But thats just me-

But its not you, the issue is between C2 and this customer. Also a email was all C2 could provide as the customers telephone number was not made available. This is an overseas operation, what would you have done to get the info out quickly. As you do not know all the behind the scene issues with this and just things that were posted its better you just let us handle it.
Thank you!

SleeprGT

04-20-2005, 08:07 AM

C2power kicks @ss :)

soceur

04-20-2005, 09:55 AM

Originally posted by SleeprGT
C2power kicks @ss :)

why thank you kind sir!!!;)

ckd

04-20-2005, 10:32 AM

Originally posted by SleeprGT
C2power kicks @ss :)

I second that! I wasn't even a customer of c2 but I was planning on getting their kit and had lots of questions and they always responded right away and helped me out a lot. Keep up the good work c2 and sorry I didn't get your kit lol, got a used sf one for half the price...but I'm broke :(

Oo DaRk StAr oO

04-20-2005, 04:09 PM

Originally posted by soceur
why thank you kind sir!!!;)

Soceur = teh win!

C2 has proven there service time and time again. Too bad they dont make an MR-S kit.

cool2miketlu

04-20-2005, 04:15 PM

Originally posted by soceur
why thank you kind sir!!!;)

Now is this c2gas on soceur's computer?? :gap:

King Torq

04-20-2005, 05:01 PM

im not knocking the system, i have never seen it and have mostly heard well of it from those who post. I understand these things happen (a mistake in 4 manifolds i believe they said) and they issued a warning as best they could. that too i understand and am not bashing. I am very specific it what i say, and i just want to see this resolved, as does everybody else. Dont you agree.
But i ask, would a solution be a discount on a new turbo, or a new turbo period. if it was your company making the kits, or better off you who ordered the kit, what would you think is right. I am just hoping the powers that be read this as constructive criticizm, send the guy out a new turbo, and avoid tarnishment- thats all. Good luck everyone, love to 2C how it works out.