Anyone else deal w/ "Good Will" warranty work for misshift?

[bug killa]

toyota is covering the repairs for my blown motor but they aren't giving me a loaner car nor are they paying for my towing. They said it's cuz it's being fixed under good will.

So what da hell is "good will" warranty work? if they agree to fix something (like a blown motor) it that means they admit fault right and I'm entitlted to my warranty rights like a loaner car and my towing paid for, right?

any misshift victims help me out?

[marcus_GTS]

"Good will" is warranty work that a company does for a customer when they don't really need to. Strictly speaking, you blew the motor, its your fault. Toyota knows this, but they've decided that they will repair your car anyway. Most car companies do this in exceptional cases. For example, if you're 2000 miles past your powertrain warranty and the motor grenades, you might get a new one from Toyota, or they may pay for some portion of the work, even though they're not legally required to.

Because its a good will service to you, they can do it pretty much on whatever terms they want, hence the lack of rental car and towing re-imbursement. Just be glad you don't drive an RSX or an S2000; they apparently don't cover this type of damage at all.

[bug killa]

i never read about that in my warranty manual... are they just making up rules as they go along now?

[QWKsilvr808]

nope, basically they're telling you that they're doing it for you as a favor, which is true. They could prolly put you thru a lot of hell about this. My friend still had to pay for labor even tho Toyota covered the cost of the new engine, tranny, and associated parts when his trans bellhousing grenaded and sent shrapnel thru the engine bay as the result of a mis-shift, but still he was most grateful because he knew he made a mistake while driving the car at it's limits.

The cost of the tow and alternate transportation is going to have to be your resposibility. Try checking with your insurance tho, they might cover the tow if you have it in your policy.

[Griffin]

Originally posted by bug killa
i never read about that in my warranty manual... are they just making up rules as they go along now?

I don't think you quite understand this repair is NOT covered under warranty, no more so than id you had driven your car into a brick wall. It's customer error, not their fault. They have every right to deny the repair and in agreeing to pay for it they are NOT "admitting" to be at fault. In the interests of customer service they are repairing YOUR engine which YOU blew through no fault of theirs. In other words instead of complaining about a couple hundred bucks for a rental be glad you didn't buy a car from ANY other company. No-one besides Toyota will pay for a new engine if you mis shift, so in other words you are getting a repair that may be worth 5K or even 10K for free so be happy and say "thank you Toyota". THAT is what goodwill means, they are doing this to retain / generate good will with the customer. Again, this is NOT an admission of fault on their part, its their way of saying "thanks and we hope you buy another Toyota" - The problem is Toyota has started doing this soooo much that everyone thinks you can just do whatever the hell you want to teh cars and its Toyotas job to fix it. Newsflash though - they are only required to repair defects for the duration promised at initial purchase. That does not include abuse related failures. Anything else they do truly is above and beyond what they have to do.

Technically it isn't warranty at all, its just called that because thats the way Toyota re-imburses the dealer. Its one of the things Toyota is famous for and why they are all that I have driven for the last 8 years, and probably will be the only brand I ever own (well maybe porsche if I ever get the money to buy a decent one.) They aren't perfect, but if you let them know what your problems are they generally take care of you. They take customer loyalty andf satisfaction very seriously. The dealers themselves of course are a WHOLE nother ballgame.

Griffin

[ToyoGT]

Yeah they are doing it even though they don't have to. If I were you I'd stop (this is IF you are doing this or had) complaining to them. Don't even try to raise hell about this because 1. you will lose and 2. they will take a little longer to fix your car. Ahem...they might encounter a few "problems" with shipping of parts, installation problems, etc. if you decided to push this. Just be happy you got it fixed and they are paying for it! Mis-shifts are almost always driver error. And he's right about Hondas, they will laugh at you if you try and bring that kind of damage in for repair under warranty.

[bug killa]

wow u people are so not much help, i called corporate toyota and they're reimbursing my dealer to loan me a car... that's what 2 of my buddies that blew their motors did as well... good will or not warranty is warranty...

thanks anyways...

[2002GT_Celica]

Technically, you're lucky they are renting a car for you for free, they really don't and I don't see why Toyota told them to. Really, if I were you I would quit bitching and be happy my car was getting fixed for free when it really shouldn't be. I guess you are just one of those people who are never happy with what they have.

[bug killa]

i'm plenty happy w/ what I have, I just want to get the same treatment from toyota that other misshift victims are gettin' that's all... y's that so much to ask?

[rearendman0]

Yes, thats tooooo much to ask for.

[Brett]

Want some more cheese with that wine?

[2002GT_Celica]

Originally posted by bug killa
i'm plenty happy w/ what I have, I just want to get the same treatment from toyota that other misshift victims are gettin' that's all... y's that so much to ask?

What I am trying to explain to you is that Toyota is doing this just to be nice, and you still don't think it is good enough. My dealership would tell me "you're S.O.L." Basically, what I am trying to say is that you should be grateful you are getting this done under warranty.

[QWKsilvr808]

my friend still had to pay $3800 out of his own pocket for labor and associated costs. He did get a loaner for the duration his car was down tho, which made things easier for him. They didn't help him out with the tow either tho. The total for parts was in excess of $8k, but luckily Toyota agreed to take care of that as long as he paid to have it installed.

[gts24]

Well, you asked for help, then you complained that we werent' being much help.


We are being honest. Toyota didn't have to pay for this.


IT WAS YOUR FAULT.


You are getting something covered that no other company would EVER cover.


Acura has issued a statement for the RSX that states basically if a customer misshifts it is the customers fault and it will not be covered under warranty.

I'd be counting my blessings right now if I was you.

[OfficeMonkey]

Yeah man be glad they covered it all. Some people are never satisfied... "Yeah you saved me 8 grand but wheres my freaking rental." My car is in the shop for this right now. I could care less that I don't have a rental they can keep it for two weeks or more it they want. All of that is better than spending 8 grand I don't have and losing my only form of transport. But I guess I just appreciate things more...