gregRowe
06-30-2002, 10:27 AM
I recently ordered Z1 and Z2 from zaino. Unfortunately I forgot that UPS doesn't have access to forwarding addresses that the US postal service has, so I had the product shipped to my former address.
After a few weeks nothing had arrived at my new address. I emailed zaino and they said that the product had been delivered. I called, and visited, my former apartment and learned that it had in fact been delivered, and it had hung on my old doorknob for over a week before it disappeared. The rental office could not locate the package.
I called UPS and they said the only thing they could do was to put a trace on the package, but the sender had to ask for a trace. I emailed zaino again, asking them to ask UPS for a trace. A few days later Z1 and Z2 arrived at my door.
Today I checked the tracking number for the package I received. Zaino sent out a brand new package.
This is oustanding. They sent me (essentially) free Z1 and Z2. It was my fault that I shipped the stuff to the wrong place the first time, and I fully expected to dish out another 30$ for more Z1 and Z2.
Needless to say I am very happy with Zaino. ...Now it's time to make my celica sparkle!
Greg
After a few weeks nothing had arrived at my new address. I emailed zaino and they said that the product had been delivered. I called, and visited, my former apartment and learned that it had in fact been delivered, and it had hung on my old doorknob for over a week before it disappeared. The rental office could not locate the package.
I called UPS and they said the only thing they could do was to put a trace on the package, but the sender had to ask for a trace. I emailed zaino again, asking them to ask UPS for a trace. A few days later Z1 and Z2 arrived at my door.
Today I checked the tracking number for the package I received. Zaino sent out a brand new package.
This is oustanding. They sent me (essentially) free Z1 and Z2. It was my fault that I shipped the stuff to the wrong place the first time, and I fully expected to dish out another 30$ for more Z1 and Z2.
Needless to say I am very happy with Zaino. ...Now it's time to make my celica sparkle!
Greg