how many 02 owners have actually complained to toyota?

[CelicaLicious]

i've emailed and called plenty of times, and sent them links to theards on this board. so how many of you are doing your part?

[Griffin]

I called 3 times, and I made them ensure me that the case was documented and I had them read back to me exactly what they wrote so I could make sure it said what it needed to. They had no clue what I was talking about.

Griffin

[chico]

you guys got screwed.

[YOshi31]

Originally posted by chico
you guys got screwed.

:werd:

[EzRidA]

I've called, written, and called again.

[B-GTS]

Let's see, currently I have 17 emails sent to Toyota Canada. There big answer is we don't publish fuel cut-off specs and if your car is reaching 7600rpm(max HP) it's working fine. "Ignorant!!!"

I've called them a million times and spoken to 3 different ignorant people and 2 useless managers.

I have to write the president of Toyota Canada a letter this week. Hopefully he will actually get and not his secretary...

Around and around I go.........I'm feeling dizzing.... and I think that is Toyotas plan......

[EzRidA]

Guys the arguement we have to make with Toyota isn't that the car isn't operating as sepcified. Our case is resale value. To any knowledgeable potential buyer our car would not be a viable option. We have a gimped car which hurts its value. That's where Toyota messed up. Basically you have to tell Toyota this. I bought a car that doesn't perform as previous model years. I can't sell my car beacause of this. Are you going to pay me the difference because of this issue? If they say no, then be like can I talk to someone who has more weight on this issue or do I have to seek legal action for my monetary losses?

[Willis5050]

I have called and should be getting a call back today.

[Griffin]

Man this is sad... no wonder nothing gets done. Only 4 or 5 of us have bothered to call.... Pretty much exactly what we thought but the confirmation is pathetic. If I see anyone who did not post YES to this ever bitch about fuel cut I am gooing to flame them like they have never seen before for being gimps. I mean, you really can't blame Toyota for not doing anything is it seems that 99.9999% of the 2002 owners are perfectly happy with their cars. Y'all need to speak up or its going to cost you money in the end.

Griffin

[asiatic]

Originally posted by EzRidA
Guys the arguement we have to make with Toyota isn't that the car isn't operating as sepcified. Our case is resale value. To any knowledgeable potential buyer our car would not be a viable option. We have a gimped car which hurts its value. That's where Toyota messed up. Basically you have to tell Toyota this. I bought a car that doesn't perform as previous model years. I can't sell my car beacause of this. Are you going to pay me the difference because of this issue? If they say no, then be like can I talk to someone who has more weight on this issue or do I have to seek legal action for my monetary losses?

is that a very valid case? toyota never held you at gunpoint and made you buy the celica. you did the research you think u needed and bought the car. simple as that.

unless the 02 celica catalog didnt mention the lower fuel cutoff, then it would be different because it would be false advertising.


just my 2 cents.

[SilverRide]

If you read the fine print, for any car, it alway says "specifications subject to change without notice" or something to that effect.
Toyota has their legal butts covered!

[B-GTS]

Originally posted by SilverRide
If you read the fine print, for any car, it alway says "specifications subject to change without notice" or something to that effect.
Toyota has their legal butts covered!

EXACTLY! They got their butts covered nicely.

[EzRidA]

Originally posted by asiatic


is that a very valid case? toyota never held you at gunpoint and made you buy the celica. you did the research you think u needed and bought the car. simple as that.

unless the 02 celica catalog didnt mention the lower fuel cutoff, then it would be different because it would be false advertising.


just my 2 cents.

It is false advertising. Toyota never said anything. They just now confirmed that TOJ did it for no reason. So go figure.

Griffin as usual I agree with what you have said.

[EzRidA]

If enough people were to actually start some **** over this Toyota will cover their asses so it doesn't come back to haunt them.

[Willis5050]

Sure, they may have their legal butts covered, but alienating yourng customers donesnt do much for thier long term loyalty. Live up to set expectations now on a $25,000 car and perhaps I will buy two $50,000 Lexuses a few years down the road.

Toyota has marked this as a glitch, which incinuates that it is an unwanted mistake. It's never good to point out a mistake publicly and do nothing about it.

[celicatalk]

I haven't yet. I plan to once the 2003 is actually out and/or the specs are published that the cutoff is back to what it was in 2000/01. Then I will have an actual arguement, as it shows that in order to fix a design flaw, Toyota crippled the car's performance until they fixed it in 2003. I plan to create a web site (full domain name) to log all complaints if Toyota is not forgiving by the end of the summer. It will make the press, I know that. We would need to get at least 1,000 owners to submit their info (name/VIN/purchase date/address/phone etc) into the database to have a case though. Together we will be strong. Maybe even all 1000 pitch in $50 bucks for a lawyer!

[Griffin]

Originally posted by celicatalk
I haven't yet. I plan to once the 2003 is actually out and/or the specs are published that the cutoff is back to what it was in 2000/01. Then I will have an actual arguement, as it shows that in order to fix a design flaw, Toyota crippled the car's performance until they fixed it in 2003. I plan to create a web site (full domain name) to log all complaints if Toyota is not forgiving by the end of the summer. It will make the press, I know that. We would need to get at least 1,000 owners to submit their info (name/VIN/purchase date/address/phone etc) into the database to have a case though. Together we will be strong. Maybe even all 1000 pitch in $50 bucks for a lawyer!

Call em now - the Car and Driver article is proff enough of the rev limit change.

Griffin

[Willis5050]

Yup, no time like the present.

[EzRidA]

Rip em a new asshole for me. I'm waiting for them to call me back. If I don't hear what I need to and want to. Oh boy. Let's just leave it at that.

[asiatic]

Toyota is not going to care no matter how hard you try.

[CelicaLicious]

Originally posted by celicatalk
I haven't yet. I plan to once the 2003 is actually out and/or the specs are published that the cutoff is back to what it was in 2000/01. Then I will have an actual arguement, as it shows that in order to fix a design flaw, Toyota crippled the car's performance until they fixed it in 2003. I plan to create a web site (full domain name) to log all complaints if Toyota is not forgiving by the end of the summer. It will make the press, I know that. We would need to get at least 1,000 owners to submit their info (name/VIN/purchase date/address/phone etc) into the database to have a case though. Together we will be strong. Maybe even all 1000 pitch in $50 bucks for a lawyer!

please dont wait! call them now or email them, and if you are serious about that website, i think its the best idea anyone has come up with to battle this problem. dont scimp out on us, and work on that webpage now so that by the time summer is over you could possibly have 1500+ complaints filed!

[CelicaLicious]

Originally posted by asiatic
Toyota is not going to care no matter how hard you try.

why would you say that? because as of right now, i may still drive this car, but they have lost me as a customer.

[asiatic]

Originally posted by CelicaLicious


why would you say that? because as of right now, i may still drive this car, but they have lost me as a customer.

because the people who complain about the problem are the people who are overrevving the engine, misshifting and then whining to the dealer saying that the warranty should cover a new engine. toyota says no, customer keeps bitching, then toyota goes "ok fine" then next year, the price of the celica goes up because they have to fix all those damn engines people were blowing up. do you think in a press release toyota is going to be like "We lowered the rev limiter so that people will not blow up their engines" ? that would hurt some major business.

[asiatic]

then what about the rev limiter back at whatever it was in 03?

maybe they changed something and there is a less likeliness of the engine blowing up, who knows.

[CelicaLicious]

it has been stated before that the rev limit has NOT been lowered because of mis-shift. also why would they not lower the rev limit of the XRS?

and as for not advertising the fuel cut off, well thats just not good business.

so i think that your statements have no merit.

and exactly how is taking a high revving sports car slightly beyond the redline over revving?

[CelicaLicious]

here is the email for toyota

toyota_cares@toyota.com

keep on emailing them!

here is part of an email they sent me

"It is because of comments such as yours that we are able to review our products and services for improvements"

i hopt they hold true to that improvments part.

[EzRidA]

Originally posted by asiatic
then what about the rev limiter back at whatever it was in 03?

maybe they changed something and there is a less likeliness of the engine blowing up, who knows.

The whole engine blowing issue was the shift gates. People were able to down shift into 2nd by accident way to easy. On the new 02's its damn near impossible. Toyota in a knee jerk reaction decided to lower the limiter. They admitted they phucked up and that's why the Matrix and new Celica will rev to 8300+. Your negative comments are not needed. Nor do I need a reality check. I've been on this board and had this car far to long to be taught a few things. Odds are as it is now Toyota won't do jack. We raise hell they will. That is how Toyota works. Light a fire under their ass and they will respond. You can have my word on that.

[asiatic]

Originally posted by EzRidA

Odds are as it is now Toyota won't do jack. We raise hell they will. That is how Toyota works. Light a fire under their ass and they will respond. You can have my word on that.

exactly how they work :P

[kabal57]

ive called and emailed toyota.. emailed the car mags and got printed in this months c&d ..
now we have some attention at least
gotta keep on fighting the fight i guess

[CelicaLicious]

hahaha i like your sig..

[Griffin]

Originally posted by asiatic


because the people who complain about the problem are the people who are overrevving the engine, misshifting and then whining to the dealer saying that the warranty should cover a new engine. toyota says no, customer keeps bitching, then toyota goes "ok fine" then next year, the price of the celica goes up because they have to fix all those damn engines people were blowing up. do you think in a press release toyota is going to be like "We lowered the rev limiter so that people will not blow up their engines" ? that would hurt some major business.

Thats utter bullhonkey. I have had an 00 01 and now an 02 and I have never over-reved or misshifted. And Toyota already said what happened. TMC in Japan lowered the limiter without telling them. Period end of sentence. When it was brought to their attention they fixed it for 03 (they are being responsive, but it also doesn't cost them anything). Now as a result the 2002s are worth less, but the fix will mean a new ECM and that WILL cost Toyota money. So basically we need to let them know that if they do care about their customers they will fix the 2002 and hence they will satisfy and retain their customers. If they don't there are a lot of folks that will be very upset and probably be VERY hesitant to buy another Toyota. Thats it, period end of sentence. This may cost them some money but not really. In the long run it will save them customers which = great returns in future profits. I don't care what the bitter people say, I KNOW Toyota is not a "heartless" company, they do care about satisfying the customer within the reasonable limits of profitability. And they care about making a quality product. No they aren't perfect, no manufacturer is, but if you play by their rules (which are pretty fair) and simply let them know whats wrong and what needs to be done I truly believe they will do all within their power to do it. But that means more tan 5 people need to talk to Toyota and ask for their help in making our cars every bit as good and worth every bit as much as the 00, 01 & 03. i think this was an honest mistake on their part, I dont think they intended to still anyone on performance or anythign else. I think it happened and I think they will help us if we give them reason. Do I advocate suing them? Nope - I'm just as guilty of not exploiting the test drive as every other 02 owner, but that doesn't mean that there shouldn't have been some disclosure of diminished performance.

Griffin

[CelicaLicious]

email car and driver as well

editors@caranddriver.com

[CelicaLicious]

beautifully said griffin

[absolutely_6-sp]

Here is how my e-mail conversation with "Toyota_cares" has gone so far:

I recently purchased a new 2002 Celica GT-S 6-speed. There is a problem with the rev limiter. It cuts off fuel below red line. I understand that this is new for 2002, as previous models cut off well above red line (about 8300 rpm's). I think most people that buy a GT-S 6-speed have performance in mind when they make the decision to buy the car. With the lowered fuel cut-off, the vehicle suffers greatly in the performance category. I believe that this is a serious problem that should be fixed. Please respond to my concerns.

We apologize for your concern regarding design of the rev limiter on the vehicle. Because the peak power is 180 hp at 7600 RPMs, anything beyond this point will be a loss in power and therefore does not behoove the driver to go beyond this point. We are sorry for any concern this may cause you.

You call this "Toyota cares?" Obviously, you don't care at all. Concerning the rev limiter, yes, it does behoove the driver to rev beyond peak horsepower. Several car magazines have proven this in their road tests. The 2000 and 2001 Celicas have better performance numbers than the 2002. When they ask Toyota what the problem is, Toyota says there is a "glitch" with the fuel cut-off (rev limiter). I'm not asking you to feel sorry for me. I'm asking you to fix the problem. I know it can be fixed. It just needs a new ECU with a higher rev limit. I am a loyal Toyota owner (I own three right now). I don't think this is the proper way to treat loyal customers. Please show me that you really do care.

Toyota does not recommend modifying its vehicles from their original factory specifications. Modifications could affect the vehicle's performance, safety or durability, and may violate government regulations. In addition, damage or performance problems resulting from the modification may not be covered under warranty. Because of this, we do not provide information on how to modify your vehicle.


My next question will be, "Since when is fixing a problem considered modification?" Are these people that stupid, or do they think I'm that stupid?

[The Game]

Originally posted by B-GTS
There big answer is we don't publish fuel cut-off specs and if your car is reaching 7600rpm(max HP) it's working fine.

They are covered right there!

[B-GTS]

Absolutely_6-sp,
That is so similar to the bs responses I got from Toyota Canada.
I believe they are trained to be proffesionally ignorant!

Keep at it though! Tell them to answer you questions, not their speculation that you are going to modify your car. They are just trying to change the subject from the real issue of fixing this problem.

[SovKhan]

i feel bad for you people i really do. but the guy in the email just basiclysaid that they do not support recalls on cars.

least i have a ford/mercury where there is a new recall every day hahahhaha.

*me remembers 99 cobra situation*

[CelicaLicious]

well this is exactly like the 99 cobra fiasco..the damn cars doesnt perform like its suppose to!

[SovKhan]

cept ford recalled all of them and made them at the advertised hp.

[Griffin]

Thats the problem, the Celica still makes the advertised HP, it just doesn't boogey down the 1/4 or 0-60 as fast, but Toyota doesn't advertise 1/4 times so theres no false advertising there. Hence they don't HAVE to change it, which is why we are having to bug/ask them profusely.

Griffin