These guys are pretty cool. Took my car in for servicing and told them to check out my belt tensioner cuz of the morning/cold start squeak. even tho it wasnt squeaking when i took it in, they were aware of the problem when i told them there was a TSB and it was fully covered under warranty. no hassles. got a new belt tensioner assembly, and belt. im surprised they had it in stock. no more squeak, and that rattle when i release the clutch is gone.
They didnt offer me a loaner (which i coulda got free if i called my sales guy) but they made sure i had a ride, or needed to catch the servco shuttle. i jus walked home cuz i needed the exercise. i was fully expecting to get the runaround to avoid extra work on their part but it was smooth. they weren't kissing my ass like i bet the lexus guys do, but decent enough. GRADE: B