I place an order with them about 5-6 weeks ago. The item in dispute is for a set of Stainless Steal Brake Lines for 2000+ Toyota GT-S. I pay them a total of $108 (including shipping and paypal fee)
1. I spoke to the salesman (Blaise) many times and he confirmed that the Stainless Steel line was in stock. Yes I know item was previously been in backorder in other places, that's why I make sure that they check that it is in stock before I purchase it.
2. I waited about 3 weeks, and still I haven't gotten it. So I contacted the salesman Blaise, he said it's not in yet and is still backordered. He apologized and said he would keep me informed if anything changes.
3. I waited another 2 weeks and I became impatient because it's been way over a month and I'm waiting on the brake lines so I can install my upgraded brake set (rotors, pads) because my pads are already wearing out. So I contacted Blaise again, thru IM, email and I did not get a response. So people on this site recommened that I call and contact Tim (the owner) directly.
4. I called Tim, and he said that it's not their fault that the brake lines are backordered. I brought up the fact that his salesman (Blaise) confirmed that it was in stock before I ordered it. He said that there's no ETA date and don't know how long it will take to come it.
5. Because I already waited almost 1.5 months for the item that was supposely be in stock, and the fact that he doesn't know when they will be in, I requested for a refund. He at first deny and said that can't be done. Later he said that he will have to charge me with a 20% restocking fee, plus a 10% cancellation fee, for a product that was backordered and never got to me. Now tell me, how do you "restock" something if it never exist?
So I am hit with a 30% fee, plus 3% paypal fee when I paid, and another 3% paypal fee when they pay me back. Total of 36%.
All I can say is the way Tim spoke to me was very unprofessional and he lost his cool. I merely state the fact that I can file a complaint with the BBB, Consumer Affairs and I will get my money back another way (legal means) and he quickly got angry and said "I do not respond to threats, if you threaten me I will not help you. I am doing you a favor and going out of my way to help you."
I am within my rights as a consumer to speak my experience of a retailer and file any neccessary complaints with consumer organisations, such as the BBB and Consumer Affairs, in an effort to get things solve. He already have my money for over a month, so I can't dispute it via paypal. He (Tim) said it was a threat, lost his cool, and things just escalated from there. Is it a threat? No I am only informing him of what my consumer rights are if he breaks he law.
Remember I order it thru their advertisments on newcelica.org. I am not aware of the crazy return fees he claims that are written on his website. I never agree to those "store policies" and Blaise have never brought that to my attention when I ordered.
1. I spoke to the salesman (Blaise) many times and he confirmed that the Stainless Steel line was in stock. Yes I know item was previously been in backorder in other places, that's why I make sure that they check that it is in stock before I purchase it.
2. I waited about 3 weeks, and still I haven't gotten it. So I contacted the salesman Blaise, he said it's not in yet and is still backordered. He apologized and said he would keep me informed if anything changes.
3. I waited another 2 weeks and I became impatient because it's been way over a month and I'm waiting on the brake lines so I can install my upgraded brake set (rotors, pads) because my pads are already wearing out. So I contacted Blaise again, thru IM, email and I did not get a response. So people on this site recommened that I call and contact Tim (the owner) directly.
4. I called Tim, and he said that it's not their fault that the brake lines are backordered. I brought up the fact that his salesman (Blaise) confirmed that it was in stock before I ordered it. He said that there's no ETA date and don't know how long it will take to come it.
5. Because I already waited almost 1.5 months for the item that was supposely be in stock, and the fact that he doesn't know when they will be in, I requested for a refund. He at first deny and said that can't be done. Later he said that he will have to charge me with a 20% restocking fee, plus a 10% cancellation fee, for a product that was backordered and never got to me. Now tell me, how do you "restock" something if it never exist?
So I am hit with a 30% fee, plus 3% paypal fee when I paid, and another 3% paypal fee when they pay me back. Total of 36%.
All I can say is the way Tim spoke to me was very unprofessional and he lost his cool. I merely state the fact that I can file a complaint with the BBB, Consumer Affairs and I will get my money back another way (legal means) and he quickly got angry and said "I do not respond to threats, if you threaten me I will not help you. I am doing you a favor and going out of my way to help you."
I am within my rights as a consumer to speak my experience of a retailer and file any neccessary complaints with consumer organisations, such as the BBB and Consumer Affairs, in an effort to get things solve. He already have my money for over a month, so I can't dispute it via paypal. He (Tim) said it was a threat, lost his cool, and things just escalated from there. Is it a threat? No I am only informing him of what my consumer rights are if he breaks he law.
Remember I order it thru their advertisments on newcelica.org. I am not aware of the crazy return fees he claims that are written on his website. I never agree to those "store policies" and Blaise have never brought that to my attention when I ordered.
