that's because your wire was cut. splice it or better yet buy 2 metal clip that goes into that white plug.
Techone sucks :thumbdown:. If you are under the so-called warranty make sure to ask for a new ballast and don't send your ballast back. Why? coz there's nothing wrong with it. I had mine died out, got a newer one and was ask to send back. I forgot to send it back then my new ballast died. I just ended up using the old ballast that died out first. I don't know why it work but it did.